Healthwatch Gloucestershire report published after ‘Enter and View’ visit

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6th March 2023

A report from Healthwatch Gloucestershire based on an unannounced visit to Wentworth Court in November 2022 has been published.

Representatives from the organisation undertook a statutory ‘Enter and View’ assessment, as part of their ongoing partnership working with Gloucestershire County Council to support quality monitoring of residential care homes in the county.

The visitors were very impressed by their first experience of Wentworth Court and provided positive feedback to the home management team during their visit and in the report.

Here are a few of the comments that were shared with the Healthwatch team on the day.

Residents said:

“The staff are very helpful and they give us time”

“The food is pretty good, lots of choice.”

Relatives said:

“The home was wonderful in helping us move dad in.”

“The manager was extremely helpful in explaining.”

“The funding question has been a real challenge for us. The home was great in helping with negotiations with Social Services.”

Team members said:

“I love working here, particularly helping the residents.”

“I’m absolutely happy working here, the best care home I’ve been in.”

“More than just work.”

“We’re really well staffed here, good relationship between care and nursing staff, great team.”

“The activities team is wonderful, so much goes on.”

From the General Manager:

“I think I have the best staff in the county. They are caring people and don’t switch it on and off. They truly care.”

“There are a lot of things you can teach, but you can’t teach empathy. You need a desire to work in this sector.”

From the Healthwatch Team:

“The home and all staff were very welcoming and friendly. Staff had a good rapport with the residents.

“The interactions between staff and residents were observed to be gentle, calm and patient and were often beyond those required for the functional elements of delivering care. Gentle and appropriate humour was also observed.”

“The home provides an attractive environment which is well lit and ventilated…The refurbished rooms are very attractively furnished and this adds to the welcoming and homely feel of the home.

“There is an attractive garden with shaded seating areas. There are chickens and raised flowerbeds.“

“There is a well-established, stable and motivated team of staff; all staff spoken to during the visit reported that they enjoy working at the home and feel well supported.“

General Manager, Gez Ossai said: “It has been a pleasure to work with Healthwatch Gloucestershire who, from the moment they arrived, were sensitive to the feelings of our residents, some of who are very advanced with their dementia

“At Wentworth Court we believe that reflective practice sessions are a way to improve on what and how we do things and already, as a team, we have analysed the constructive comments received from the Healthwatch Gloucestershire team.”

Read the full report here.

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